At this time we ship to the US only.

Shipment Fee

 

The shipment fee is now FREE!!!

Delivery Times

Delivery dates are based on carrier shipping practices, destination, and the items you order. Generally, your order will be shipped by UPS in 2 days and arrive in 7-15 days. Expected delivery dates are only estimates. Orders can be delayed due to verification or time of order being placed. 

Guaranteed delivery dates for items shipped in a timely manner from Ruacq are the responsibilities of the carrier. Please note that these dates do not include dates a package is held requiring a signature for delivery; it is the customer’s responsibility to be there or arrange to have an authorized agent sign.

Custom products or items on backorder cannot be held to regular expected delivery dates. Orders may be delivered in separate shipments.

 

Delivery Notice

Remember that these estimates are for time in transit only, and that they do not apply until the product leaves Ruacq facilities. As the delivery of your order is beyond Ruacq's control, once your order leaves Ruacq's facilities, Ruacq cannot assume liability for late deliveries.

Delivery Address

A complete and correct delivery address is essential. Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders. Occasionally packages are returned to Ruacq as undeliverable. When the carrier returns an undeliverable package to Ruacq, please contact Ruacq to make arrangements for reshipment.

We do not refund original shipping charges for goods that are refused for delivery at customs.

If you have any questions regarding your order, please contact us.